EXCHANGES

• Make sure to look at the Measure Chart to ensure your order is a you want it.
• To ensure quality. All orders are ”made to order” so delivery of must orders will take 4-6 weeks
• keep in mind that colors of garments may vary slightly from one computer screen to another
• An 8.875% state tax will be charged to New York State residents

ALL SALES ARE FINAL!

If for some reason you are not pleased once you’ve received your item(s) we will take them back for exchange, or for 90 days of store credit equal to the amount returned. You have a 2 weeks limit (14 days, not including shipping times) from the day UPS or USPS claims you received your package(s) to return any item you would like to exchange. No exchange will be accepted after that.

Isabelle Batz LLC wil NOT issue a refund for the shipping fees unless the shipping company (UPS, USPS, FedEx) or us caused undue delay to your order or you receive items other than what you ordered. We will also charge appropiate shipping costs to send new items out to you, based on our standard shipping rates.

ANY GARMENTS BEING RETURNED MUST BE IN THEIR ORIGINAL CONDITION!

Do NOT cut off any labels or care instructions before you try the item on and have decided to keep it permanently. Removal of any tags will result in a non-exchangeable item If we receive your garment back and it has obviously been worn, or fouled (do not wash it!), it will be immediately sent back to you and you will be charged for the shipping fees. NO exceptions!

TERMS OF USE

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